Episode 3 | A Very British Airline

Duration: 59'06''

Synopsis

Operations manager Kevin McKenzie reveals how BA manages the challenges of operating out of the world's most congested airport.

Further Information

More clips from A Very British Airline

Behind the scenes | A Very British Airline

Behind the scenes | A Very British Airline

BBC Two | 2014 | 4'39''

Operations manager Kevin McKenzie reveals how BA manages the challenges of operating out of the world's most congested airport.

Connecting flights | A Very British Airline

Connecting flights | A Very British Airline

BBC Two | 2014 | 5'21''

A close look at the delicate operation that is making sure connecting flights match up.

Preparing a plane | A Very British Airline

Preparing a plane | A Very British Airline

BBC Two | 2014 | 2'43''

Known as ''aircraft groomers'' are contracted workers that British Airways hire to clean the planes between flights.

Terminal 5 baggage service | A Very British Airline

Terminal 5 baggage service | A Very British Airline

BBC Two | 2014 | 5'01''

An in-depth look at Heathrow Terminal 5's baggage system which features 11 miles of conveyor belts.

Training to become a pilot | A Very British Airline

Training to become a pilot | A Very British Airline

BBC Two | 2014 | 3'25''

Trainee cadets talk frankly about the ups and downs of learning to fly with British Airways.

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