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ERA Video Streaming Platform | Search TV & Radio Programmes | Travel & Tourism

Travel & Tourism

Customer Experience

British Airways First Class | A Very British Airline

British Airways First Class | A Very British Airline

BBC Two | 2014 | 2'10''

Featuring a short look behind the airline's 'millionaire's door' at Heathrow and a run-through on the level of detail ta...

Chambermaid's at a Thai Hotel | Stacey Dooley Investigates

Chambermaid's at a Thai Hotel | Stacey Dooley Investigates

BBC Three | 2011 | 6'08''

Stacey Dooley experiences a day in the life of a Thai hotel chambermaid.

Checking a hotel room | Amazing Hotels: Life Beyond the Lobby

Checking a hotel room | Amazing Hotels: Life Beyond the Lobby

BBC Two | 2021 | 2'49''

Giles Coren has a go at checking a 5-star hotel room is up to the highest standard.

Customer service | A Very British Airline

Customer service | A Very British Airline

BBC Two | 2014 | 3'06''

The cabin crew recruits get some pointers on customer service, particularly their uniforms.

Customer service: good or bad? | Are we being served?

Customer service: good or bad? | Are we being served?

BBC One | 2006 | 5'10''

Arkin Salih explores a popular restaurant that has been receiving some bad reviews.

Challenging situations | A Very British Airline

Challenging situations | A Very British Airline

BBC Two | 2014 | 3'35''

The cabin crew act out different role plays in a number of delicate situations, including asking for a belt extension for an ...

Customer service: tips and tricks | Are we being served?

Customer service: tips and tricks | Are we being served?

BBC One | 2006 | 2'32''

Arkin Salih helps the waitstaff to improve their service.

Concierge bag scam | The Secret Tourist

Concierge bag scam | The Secret Tourist

BBC One | 2010 | 5'10''

Matt Allwright demonstrates how scams can catch unsuspecting tourists.

Restaurant scam | The Secret Tourist

Restaurant scam | The Secret Tourist

BBC One | 2010 | 6'46''

Matt Allwright showcases popular restaurant scams often used against foreign tourists.

Airport, Cruises and Passenger Transport

Aircraft scheduling | A Very British Airline

Aircraft scheduling | A Very British Airline

BBC Two | 2014 | 3'08''

An in-depth look behind the scenes with the British Airways team scheduling and managing all their daily 800 flights across the ...

The Panama Canal | The Cruise: A Life at Sea

The Panama Canal | The Cruise: A Life at Sea

BBC Two | 2013 | 1'25''

The cruise ship passes through the famous Panama Canal, which allows easy passage from the Pacific Ocean to the Atlantic.

British Airways Cabin Crew | A Very British Airline

British Airways Cabin Crew | A Very British Airline

BBC Two | 2014 | 3'35''

Behind the scenes at British Airways tough training course faced by new recruits.

Cruise ship amenities | The Travel Show

Cruise ship amenities | The Travel Show

BBC News | 2018 | 2'24''

Christa Larwood explores the activities on the Symphony of the Seas, the world's largest liner.

Training to become a pilot | A Very British Airline

Training to become a pilot | A Very British Airline

BBC Two | 2014 | 3'25''

Trainee cadets talk frankly about the ups and downs of learning to fly with British Airways.

Symphony of the Seas | The Travel Show

Symphony of the Seas | The Travel Show

BBC News | 2018 | 3'32''

Christa Larwood explores the world's largest cruise ship.

Behind the scenes | A Very British Airline

Behind the scenes | A Very British Airline

BBC Two | 2014 | 4'39''

Operations manager Kevin McKenzie reveals how BA manages the challenges of operating out of the world's most congested airport.

Dubai airport | The Travel Show

Dubai airport | The Travel Show

BBC News | 2017 | 2'16''

Rajan Datar explores the expansion of Dubai's airport.

Terminal 5 baggage service | A Very British Airline

Terminal 5 baggage service | A Very British Airline

BBC Two | 2014 | 5'01''

An in-depth look at Heathrow Terminal 5's baggage system which features 11 miles of conveyor belts.

Late trains and the pressure on the service | The Railway: Keeping Britain on Track

Late trains and the pressure on the service | The Railway: Keeping Britain on Track

BBC Two | 2013 | 3'01''

An explanation of the pressure on keeping King's Cross Station running smoothly.

Connecting flights | A Very British Airline

Connecting flights | A Very British Airline

BBC Two | 2014 | 5'21''

A close look at the delicate operation that is making sure connecting flights match up.

King's Cross customer service | The Railway: Keeping Britain on Track

King's Cross customer service | The Railway: Keeping Britain on Track

BBC Two | 2013 | 4'59''

How customer service workers are trained at one of London's busiest train stations.

Covid at Heathrow | The Airport: Back in the Skies

Covid at Heathrow | The Airport: Back in the Skies

BBC One | 2022 | 2'47''

A look at how Covid affected Heathrow airport.

King's Cross Station | The Railway: Keeping Britain on Track

King's Cross Station | The Railway: Keeping Britain on Track

BBC Two | 2013 | 6'05''

The opening of the new addition to King's Cross Station.

Christmas 2021 at Heathrow | The Airport: Back in the Skies

Christmas 2021 at Heathrow | The Airport: Back in the Skies

BBC One | 2022 | 6'38''

A look at the first Christmas with Heathrow fully open after Covid.

Preparing a plane | A Very British Airline

Preparing a plane | A Very British Airline

BBC Two | 2014 | 2'43''

Known as ''aircraft groomers'' are contracted workers that British Airways hire to clean the planes between flights.

Global Destinations & Working Overseas

Full Moon Party | Stacey Dooley Investigates

Full Moon Party | Stacey Dooley Investigates

BBC Three | 2011 | 9'23''

Stacey Dooley looks into the negative effects of tourism in Thailand and the effect on the local population.

Plaza de España, Seville | Getaways

Plaza de España, Seville | Getaways

BBC One | 2020 | 2'55''

Jennifer and Joe check out the impressive Plaza de España situated in a massive Sevillian park.

Building development in Dubai | The Travel Show

Building development in Dubai | The Travel Show

BBC News | 2017 | 4'30''

Rajan Datar explores the newest buildings and how they are being developed.

Rijeka | Getaways

Rijeka | Getaways

BBC One | 2020 | 3'48''

Rijeka was given the European capital of culture in 2016, with Jennifer and Joe discovering its busy fish markets and quirky buildings.

Shangri-La Hotel | Amazing Hotels: Life Beyond the Lobby

Shangri-La Hotel | Amazing Hotels: Life Beyond the Lobby

BBC Two | 2021 | 6'18''

Monica Galetti and Giles Coren explore the hotel in the Shard.

Tourist attractions in Seville | Getaways

Tourist attractions in Seville | Getaways

BBC One | 2020 | 6'00''

Jennifer and Joe explore the tourist attractions of Seville including the Real Alcázar de Sevilla.

Old-town Dubai | The Travel Show

Old-town Dubai | The Travel Show

BBC News | 2017 | 3'21''

Rajan Datar explores the old town in Dubai.

Opatija | Getaways

Opatija | Getaways

BBC One | 2020 | 5'41''

Jennifer and Joe are in northern Croatia to explore the resort of Opatija, featuring a wonderful 7-mile coastal walk.

A holiday in Tunisia | Holiday

A holiday in Tunisia | Holiday

BBC One | 1999 | 4'34''

Jill visits Tunisia and looks around both tourist and traditional sites.

Krk island | Getaways

Krk island | Getaways

BBC One | 2020 | 2'34''

Jennifer and Joe take a day excursion to Krk Island, where they submerge bottles of wine in the sea to speed up the aging process.

A Disney Magic Cruise | Holiday

A Disney Magic Cruise | Holiday

BBC One | 1999 | 6'21''

Michael explores the Disney Magic cruise liner.

Isle of Arran | Getaways

Isle of Arran | Getaways

BBC One | 2020 | 4'52''

Kirsty Wark takes a short getaway on her beloved island of Arran, where she delights in a special rum-soaked almond croissant.

A holiday in Iceland | Holiday

A holiday in Iceland | Holiday

BBC One | 1999 | 2'55''

Katy explores Reykjavik.

Tourism in Amsterdam | Getaways

Tourism in Amsterdam | Getaways

BBC One | 2018 | 4'02''

Vogue and Joe check out Amsterdam taking in the sights of the city from a canal ride as well as finding out how important cycling is.

Dubai Miracle Garden | The Travel Show

Dubai Miracle Garden | The Travel Show

BBC World News | 2020 | 3'45''

Ade Adepitan visits the Dubai Miracle Garden, a vast garden with enormous vegetation sculptures.

Amsterdam Museums | Getaways

Amsterdam Museums | Getaways

BBC One | 2018 | 3'37''

Vogue and Joe take us through a run-down of some of Amsterdam's most popular museums.

Graffiti art in Dubai | The Travel Show

Graffiti art in Dubai | The Travel Show

BBC World News | 2020 | 2'20''

The Travel Show finds out about ''calligraffiti'' a style of artwork that combines Arabic calligraphy and graffiti.

Food and drink in Amsterdam | Getaways

Food and drink in Amsterdam | Getaways

BBC One | 2018 | 2'44''

Vogue and Joe check out Amsterdam delicacies including raw herring, chips or ''fritjes'' and Jenever.

Seychelles | The Millionaires' Holiday Club

Seychelles | The Millionaires' Holiday Club

BBC Two | 2016 | 2'11''

A short tour of an extremely remote hotel in Seychelles, where luxury and privacy are paramount.

Where to stay in Seville | Getaways

Where to stay in Seville | Getaways

BBC One | 2020 | 1'18''

Jennifer and Joe go through a few varied hotel options available in Seville.

Singapore street food | The Travel Show

Singapore street food | The Travel Show

BBC World News | 2020 | 3'29''

The Travel Show find a street food stall in Singapore that serves the cheapest Michelin star food at under $2 per serving.

Tapas in Seville | Getaways

Tapas in Seville | Getaways

BBC One | 2020 | 1'15''

Jennifer and Joe get an authentic experience of sharing tapas in a busy lunchtime bar.

Flamenco in Andalucia | Getaways

Flamenco in Andalucia | Getaways

BBC One | 2020 | 2'58''

Jennifer and Joe learn about the timeless art of Flamenco, native to the Spanish region of Andalucia.

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